Find answers to the most common questions about shopping with us.
Orders & Payments
1. How can I place an order?
You can place an order directly on our website by adding items to your cart and checking out securely.
2. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
3. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please contact our support team immediately.
Shipping & Delivery
4. How long will it take to receive my order?
Standard shipping takes 3-7 business days, while express options are available for faster delivery.
5. Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and rates vary.
6. How can I track my order?
You will receive a tracking number via email once your order has shipped.
Returns & Exchanges
7. What is your return policy?
We accept returns within 30 days of delivery for unused and unwashed items. Visit our Returns Center for details.
8. How long does it take to process a refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
Products
9. Are your products safe for pets?
Yes, all our products are made with pet-safe materials and tested for quality and safety.
10. How do I choose the right size for my pet?
Check our size guide on each product page for detailed measurements and recommendations.
11. What if I receive a defective or damaged product?
Please contact us immediately at support@evrig.com with photos of the issue.